How to get help
Email info@similar.llc for customer service and support. We can help with signing in, account access, your microphone and voice, games that will not start, deleting your account, privacy requests, and general questions about the service.
We aim to respond within 5 business days. Please write from the email address on your HelloPlayer2 account and tell us which sign-in you use (Google, Apple, or an emailed link).
Sign-in help
If an emailed sign-in link has expired, request a new one from the sign-in page; each link works once and for 15 minutes. If you signed in with Google or Apple before, use the same button again: the same Google or Apple account always opens the same HelloPlayer2 account.
Voice and microphone help
HelloPlayer2 works best when you talk out loud. If your companion cannot hear you, check that your browser has permission to use the microphone for this site, that the right microphone is selected, and that no other app is holding it. Typing works too, any time.
Deleting your account
Email info@similar.llc from the address on your account and ask us to delete it. We will confirm and then remove your account and conversation history as described in our Privacy Policy.
Privacy and data help
For privacy rights, data access, or deletion questions, email info@similar.llc. To turn analytics and advertising measurement off in your browser, use Your Privacy Choices.
Reporting a problem with content
To report content you believe is illegal or abusive, see our Content Removal Policy. For copyright matters, see our IP & DMCA Policy.
Business information
HelloPlayer2 is operated by Similar LLC.
35 W 31st St, Front A, Unit #212
New York, NY 10001
United States
Phone: (415)-873-5825