Similar LLC, operator of HelloPlayer2, maintains this Complaints & Appeals Policy to provide a clear process for reports about prohibited content and for appeals of content safety decisions.
1. Scope
This policy applies to complaints and appeals involving content or conduct that may violate HelloPlayer2 policies or applicable law, including reports involving non-consensual content, coercion, human trafficking, child sexual abuse material, impersonation, age or identity concerns, harassment, or other prohibited activity.
Copyright complaints should follow our IP & DMCA Policy. Requests to remove content based on consent, age, identity, abuse, or illegality should follow our Content Removal Policy.
2. How to submit a complaint
Send complaints to info@similar.llc with the subject line "Content Safety Complaint." Include the material or conduct at issue, any available URLs, screenshots, account identifiers, dates, and a short explanation of the concern.
3. Complaint review
We review complaints promptly and may restrict, remove, disable, preserve, or block access to relevant material while the review is pending. We will investigate and resolve within 5 business days. If an investigation yields evidence of illegal content, we will remove the content from HelloPlayer2 immediately.
4. Appeals
Any person depicted in content may appeal a decision not to remove that content. Anyone else affected by a content safety decision may also appeal by emailing info@similar.llc with the subject line "Content Safety Appeal." Please identify the original complaint or decision, explain why you believe the decision should be changed, and include any supporting documentation.
5. Enforcement and reporting
We may suspend or close accounts, remove or disable material, preserve evidence, report to law enforcement or the National Center for Missing and Exploited Children where required, and cooperate with regulators and law-enforcement agencies. We do not tolerate retaliation against anyone who submits a good-faith complaint or appeal.
6. Contact
Similar LLC
35 W 31st St, Front A, Unit #212
New York, NY 10001
Complaints and appeals: info@similar.llc